No-Cost Aerial Roof Program Launches Across Two Carolina Markets

Drone-Based Storm Damage Assessment Now Available at No Cost in NC and SC Markets

North Charleston, United States – May 8, 2026 / Big Bear Roofing /

Big Bear Roofing has introduced a no-cost drone roof inspection program across North Charleston, South Carolina and Raleigh, North Carolina, giving homeowners access to high-resolution aerial damage documentation at no charge following storm events. The launch formalizes a service the company had been testing in both markets and reflects a broader shift in how post-storm damage is evaluated, recorded, and submitted for insurance review.

Aerial Technology Replaces Traditional Ladder-Based Inspections

The program uses drone units fitted with high-resolution imaging sensors to capture detailed footage of roof surfaces from above. Unlike conventional inspection methods that require technicians to climb onto a roof, the aerial approach eliminates ladder use entirely. This removes physical risk to both the inspector and the property owner, particularly on steep-pitch roofs or structures already compromised by storm activity where surface stability is uncertain.

The drones capture wide-angle views of entire roof planes as well as close-range imagery of specific damage points – cracked or missing shingles, punctures, displaced flashing, and granule loss. Each assessment is completed significantly faster than a manual inspection. A standard residential roof evaluation that might take 45 minutes or more on foot can be completed aerially in a fraction of that time, allowing Big Bear Roofing to process higher volumes of storm damage assessment requests in the days immediately following a major weather event.

Accurate Documentation Supports Insurance Claims

One of the primary applications of the free drone roof inspection program is insurance claim support. When homeowners file storm damage claims, insurers typically require documented evidence of the extent and location of damage. Drone-captured imagery provides a timestamped, high-resolution visual record that meets documentation standards and can reduce disputes over the scope of damage.

Because imagery is captured from consistent aerial angles and at defined altitudes, the resulting documentation is more systematic than what a hand-held camera operated on a rooftop can produce. Each inspection generates a file of images that homeowners can submit directly to their insurance carrier, reducing delays that often arise from incomplete or inconsistent records.

“We started offering this because we saw homeowners struggling to get their claims approved without strong documentation,” said Matt Longo, Owner of Big Bear Roofing. “With our drone program, we can deliver a complete aerial record of the damage within hours of the inspection — that kind of documentation has helped our customers move through the claims process faster. Since we formalized the program across both offices, we have already completed inspections across more than 50 properties in the first 30 days.”

Service Availability Across Two Markets

The storm damage assessment program is currently active in two geographic markets. The South Carolina operations are based in North Charleston and can be reached at (843) 544-9775. The North Carolina office serves the Raleigh metro area and is reachable at (919) 607-6898. Both offices coordinate directly with homeowners to schedule inspections following qualifying storm events, including wind, hail, and heavy rain damage.

Residents in either service area can request a free drone roof inspection through Big Bear Roofing with no obligation. The company does not require homeowners to commit to any repair work as a condition of receiving the inspection.

Expanded Capacity to Support Post-Storm Demand

Big Bear Roofing structured the rollout across both the North Charleston and Raleigh markets simultaneously to ensure adequate operational capacity following significant weather events. Storm activity across the Carolinas can affect hundreds of homes in a single event, and the ability to deploy drone units across multiple neighborhoods in one day supports a faster regional response.

The company has also trained its inspection teams on post-storm aerial documentation protocols, ensuring that imagery collected during each storm damage assessment meets the evidentiary standards insurance adjusters typically require. This training component, alongside the aerial technology, is central to the program’s ability to deliver assessments that are both timely and useful for homeowners navigating the claims process.

About Big Bear Roofing

Big Bear Roofing is a roofing contractor serving residential and commercial customers in North Charleston, SC and Raleigh, NC. The company provides storm damage assessment, roof repair, and full replacement services, with a focus on accurate documentation and direct support throughout the insurance claims process.

Learn more at Big Bear Roofing